After boarding their family pet, Jessie the Labrador, at Hilltop for three years, Robin and Doug Smith acquired the business, a residence and surrounding acreage in 1998. Robin came from a dairy farming heritage and was a Certified Veterinary Technician for many years working in an emergency veterinary hospital after earning her Veterinary Medical Technology degree from Wilson College in 1985. Robin had always had a love and passion for animals big and small since childhood, and Doug had a love and passion for Robin. It was this love that drove the couple to decide to take a risk and alter their life path by becoming small business owners. In the early days, Robin was the driving force behind Hilltop as there was just a single part time employee. Doug enjoyed a productive career with a communications technology company before leaving the corporate world in 2004. It was this same year that the couple expanded Hilltop into a second building adjacent to the original. Since then, there has been an ongoing commitment to improving and updating facilities with several renovations, the most recent being a complete renovation of the Villas and Suites. With a dedication to clean, safe facilities, a love for our guests, and customer service built over years of positive experiences, Hilltop has enjoyed continued success over the past 20 years.
For Robin and Doug, Hilltop is more than a small business. It's the home where they built not only a business, but a successful marriage going on 31 years and raised three daughters. At Hilltop, we're happy to share our home with your furry family member so they can not only feel comfortable but enjoy themselves.
At Hilltop, we are proud of our facilities and comfortable surroundings, however, we know that the individuals that make up our team are what sets us apart.
It is important to us that we have a mature, responsible and caring group of folks to care for our guests. Our youngest associates are "twenty-something" college graduates, and the average time on payroll for our team is four years. Our current group, including Robin and Doug, has a combined 77 years of service at Hilltop! We know our clients and their pets, and the pets know us. This translates to a great boarding experience for our guests.
More than half of our associates hold college degrees in various disciplines. Other associates have years of experience serving pets prior to coming to Hilltop. Our team have earned degrees in and/or trained in diverse areas such as Veterinary Medical Technology, Animal Science, Photography, Microbiology, Sustainability, Journalism, and Electrical Engineering. What brings us together is a passion for animals and a dedication to providing the best possible boarding experience for our guests and excellent service to our clients.