What can I bring? We want your pet to be as comfortable as possible.
You can bring their bed or some blankets (as long as it all fits within their sleeping quarters)
Any toys (though we recommend keeping their favorites at home, so they don't get lost in the play yard)
If they are picky about the bowls they eat out of, you can bring those from home. If not, we provide clean stainless steel bowls for each meal
Some people choose to bring a t-shirt or something else of theirs to help their pet feel more at home.
Also please be sure to bring you pet in on a leash as there could be other pets arriving or departing in the lobby.
What food do you feed? Can I bring my own food? We feed Nature's Select Premium Pet Food, which is a high quality, natural food. We feed the Original Chicken Lamb and Rice recipe to our canine guests, andFeline Premium to our felines. If you would prefer for us to feed your food we are happy to do that as well! We will feed both dry and wet (we have refrigerators for wet food). Feel free to bring treats from home as well! How often do you feed? Our morning team starts feeding at about 7 A.M., and does a quick rotation of all our guests outside so everyone can have a potty break first thing in the morning. Our afternoon team feeds at about 2 P.M. If you feed three times a day we will typically give the third meal at about 6 P.M. If you pet is more of a "grazer," we would be happy to set food out for them to munch on throughout the day, and replace it with fresh food the next morning. We take all feeding instructions at check-in, so if your pet has any particular eating habits let us know then! My pets are on medication. Do you give medication, is there a cost? No worries if your pet is on medication! When you check in, let us know what medication your pet is on, the dosage, and how they take it best. We will put their medication information on their kennel card that hangs on their run, and on a medication schedule that the team signs off daily. If you would like to bring cheese, pill pockets, or anything else to help your pet take their mediation please do. We can also do insulin shots for diabetic pets. Though we do not charge anything to administer other medications, there is a $2 per injection for diabetic guests. My pets cannot eat together, how do you handle that? If your pets don't get along during meal time, let us know when you check-in so we can make note of it on their file. Also let us know how serious of an issue it is. If it's just a matter of needing a little personal space, we can put their bowls on opposite ends of the run. However, if it's more of a matter of aggression or somebody eating all the food, we can separate them with the doggy door during meal time and pick up bowls afterwards. (With cats we can leave one in the kitty condo, and move the other to the kitty porch until they are done.) Do the dogs play together? No, we rotate dogs out into the play yards individually by run. This means the only interaction they get is through their gates. If you board your dogs together in one run they will go out into the yard together, or if you board them separately but still want them to be able to play together we can let them out together. Do you groom? Hilltop provides bathing (includes a bath, ear cleaning, brush out, and bandana) and nail trimming services. What vaccinations do they need to get before boarding? All guests must have the following up-to-date vaccinations. Dogs: Distemper Combo, Rabies, Bordetella, and Canine Flu Vaccine (Canine Influenza Vax). Cats: FVRCP, Rabies, and we recommend Feline Leukemia *We also accept titer reports or a veterinary letter exempting them from vaccines. What happens if my pet gets sick? If your pet has a mild issue (loose stool, slightly out of the ordinary behavior) we will make a note of it in an incident report and monitor your pet closely. Usually for diarrhea we may hold a meal or feed them rice. If the issue continues for more than a day we will call you to make you aware and see if you would like us to take the animal to their veterinarian. If your pet has a more serious issue, such as a seizure, we will immediately take them to their veterinarian, and call you to make you aware. If we cannot reach your veterinarian we will take the animal to Affordable Veterinary Care in Mt. Juliet, whom we have an established relationship with, or an animal emergency hospital depending on the specific situation. My pet is afraid of storms, what will you do if there is one during their stay? If your pet is storm sensitive, please let us know at check-in so we can make note of it in their file. If a storm does occur, we will shut all storm sensitive dogs inside their runs. If the storm is more severe we may turn off lights and/or shut all the dogs inside their runs. Some people choose to bring a ThunderShirt for their pet in case of a storm as well or to help with general anxiety. What if I need to drop-off early or pick-up late? Hilltop does NOT accept early drop-offs or late pick-ups. We are open seven days a week and on several holidays. With that in mind, we ask that you respect our operating hours. When we are closed we dedicate our efforts solely to providing your pet with the best care possible. Our first and foremost responsibility is to our guests. Is there someone at Hilltop all the time? There is not someone physically at Hilltop 24/7, but we do have a walk-through shift from 6 P.M. to 7 P.M. During the walk-through we do one last check on all of our guests before bedtime, and let all the guests in the Suites out for another bathroom break. Owners Doug and Robin also live on the same property just yards from Hilltop. Do you have air conditioning and heat? Yes! Both of Hilltop's buildings feature climate controlled interior spaces with central air conditioning and heat maintained at comfortable temperatures year round. The Premiums and Suites also have the amenity of radiant floor heating during colder months.